Terms of Service

General

1.1 These general terms and conditions apply to every offer from RCHEMS.COM and to every agreement concluded RCHEMS.COM The conditions are accessible to everyone and included on the RCHEMS.COM . We will send you a written copy upon request.

1.2 By placing an order you indicate that you agree to the delivery and payment terms. RCHEMS.COM reserves the right to change its delivery and/or payment terms after the term has expired.

1.3 Unless otherwise agreed in writing, the general or specific terms and conditions or stipulations of third parties are not recognized by RCHEMS.COM .

1.4 RCHEMS.COM guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.

Delivery

2.1 Delivery takes place while stocks last.

2.2 In the context of the rules of distance purchasing, RCHEMS.COM execute orders at least within 30 days, unless a different delivery period has been agreed. If delivery within 30 days or otherwise agreed delivery time is not possible (because the ordered item is out of stock or no longer available), or there is a delay for other reasons, or an order cannot or can only be partially executed, the consumer will receive within 1 month after placing the order and in that case he has the right to cancel the order without costs and notice of default.

2.3 RCHEMS.COM 's delivery obligation will, unless proven otherwise, be fulfilled as soon as the goods delivered by RCHEMS.COM have been offered to the customer. In the case of home delivery, the carrier's report, containing the refusal of acceptance, serves as full proof of the offer of delivery.

2.4 All delivery times stated on the website are indicative. Therefore, no rights can be derived from the stated periods.

Prices 3.1 Prices will not be increased within the term of the offer, unless legal measures make this necessary or if the manufacturer implements interim price increases.

3.2 All prices on the site are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors.

3.3 All prices on the site are in Euros and include 21% VAT.

Inspection period / right of withdrawal

4.1 If there is a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 of the Dutch Civil Code), the customer has the right to withdraw (part of) the delivered goods within a period of 14 working days without giving any reason. return. This period starts when the order is delivered. If the customer wishes to cancel the order after placing it, the customer can make this known via email or contact form.

If RCHEMS.COM is informed in time and has not yet processed the order, RCHEMS.COM will refund the full amount to the customer and cancel the order. If RCHEMS.COM has already processed the order, RCHEMS.COM reserves the right to charge processing costs.

Before returning the product, the customer is obliged to notify RCHEMS.COM in writing within 14 working days of receipt, to indicate the intention to return. RCHEMS.COM will then provide clear instructions.

If the customer has not reported anything within the trial period of 14 days after receipt, the statutory right of return will lapse and the purchase will be a fact.

During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack the product to the extent strictly necessary to assess the nature and characteristics of the product if he wishes to exercise his right of withdrawal.

The customer must prove that the delivered goods have been returned on time, for example by means of proof of shipment. Since it is impossible to prove what is in the shipment, RCHEMS.COM cannot refund the money on the basis of proof of shipment.

The goods must be returned in the original packaging (including accessories and associated documentation) and in new condition. If the goods have been opened by the customer or have been damaged in any way, RCHEMS.COM the right to charge a reduction in value.

Subject to the provisions of the previous sentence, RCHEMS.COM will make a refund within 14 days of receipt of the return shipment.

If the purchase is returned unopened, according to the instructions of RCHEMS.COM , the purchase amount excluding € 15 administration & processing costs will be refunded to the customer.

If only part of the purchases received are returned, only the purchase value of the returned items will be refunded, please note that an administration/processing fee of €15 will also be deducted.

Additional costs resulting from a more expensive shipping method than the cheapest standard delivery will never be refunded. Returning the delivered goods is entirely at the expense and risk of the customer.

4.2 The right of withdrawal does not to:

Services agreements, after full performance of the service, and only if the performance has begun with the express prior consent of the consumer and the consumer has stated that he loses his right of withdrawal as soon as RCHEMS.COM has fully performed the agreement; Goods or services whose price is subject to fluctuations in the financial market, over which the supplier has no influence and which may occur within the withdrawal period. Goods that are manufactured according to consumer specifications, for example custom-made, or that have a clearly personal character. Products whose shelf life has expired within the cooling-off period of 14 days (spoilage). Sealed products that are not suitable for return for health or hygienic reasons and of which the seal has been broken after delivery.

Data management / privacy

5.1 If you place an order with RCHEMS.COM RCHEMS.COM 's customer base . RCHEMS.COM adheres to the Personal Records Act and will not provide your data to third parties. See our GDPR | Privacy Policy .

5.2 RCHEMS.COM respects the privacy of the users of the website and ensures confidential treatment of your personal data.

5.3 RCHEMS.COM uses a mailing list in some cases. Each mailing contains instructions to remove yourself from this list.

Warranty / complaints and conformity

6.1 RCHEMS.COM guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the date of conclusion existing legal provisions and/or government regulations of the agreement.

6.2 A scheme offered as a guarantee by RCHEMS.COM , manufacturer or importer does not affect the rights and claims that the consumer can assert towards the customer with regard to a shortcoming in the fulfillment of RCHEMS.COM 's obligations on the basis of the law and/or the distance contract.

6.3 If it appears that the delivered goods are incorrect, defective or incomplete, the customer must (before returning to RCHEMS.COM ) report these defects in writing to RCHEMS.COM within 30 days of receipt.

Returns of the goods must be made in the original packaging (including accessories and associated documentation). If the delivered goods are opened and no longer complete before the defect was discovered, damage occurred after the defect was discovered, encumbrance and/or resale after the defect was discovered, this right to complain and return expires completely.

6.4 If complaints from the customer are found to be well-founded by RCHEMS.COM , RCHEMS.COM will repair, resend or replace the delivered goods free of charge at the consumer's option.

Any liability of RCHEMS.COM for damage is limited to a maximum of the invoice amount of the goods in question, or (at RCHEMS.COM 's option) to the maximum amount covered in the relevant case by RCHEMS.COM 's liability insurance. Any liability of RCHEMS.COM for any other form of damage is excluded, including additional compensation in any form, compensation for indirect damage or consequential damage or damage due to lost profits.

6.5 Supplement - Complaints procedure

Complaints about the execution of the agreement must be submitted fully and clearly described to RCHEMS.COM after the consumer has discovered the defects.

Complaints submitted to RCHEMS.COM will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, RCHEMS.COM will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved through proper consultation, a dispute arises that is subject to the dispute settlement procedure.

In case of complaints, a consumer should first contact RCHEMS.COM . For complaints that cannot be resolved through proper consultation, the consumer should contact Stichting WebwinkelKeur (webwinkelkeur.com), which will mediate free of charge. If a solution has not yet been reached, the consumer has the option to have his complaint handled by an independent dispute committee appointed by Stichting WebwinkelKeur, the decision of which is binding.

Both RCHEMS.COM and the customer agree to this binding statement. Submitting a dispute to this dispute committee involves costs that the consumer must pay to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).

A complaint does not suspend RCHEMS.COM 's obligations, unless RCHEMS.COM indicates otherwise in writing. If a complaint is found to be justified by RCHEMS.COM , RCHEMS.COM will, at its option, replace the delivered products free of charge.

6.6 RCHEMS.COM is not liable for damage caused by intent or equivalent deliberate recklessness of non-managerial staff. This warranty does not if;

and as long as the customer is in default towards RCHEMS.COM ; the customer has processed the delivered goods himself or has had them processed and/or tested by third parties. the delivered goods have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of RCHEMS.COM and/or the instructions for use on the packaging; including, but not limited to; keep cool and dry.

Offers

7.1 Offers are without obligation, unless stated otherwise in the offer.

7.2 If the buyer accepts a non-binding offer, RCHEMS.COM reserves the right to revoke or deviate from the offer within 3 working days after receipt of that acceptance.

7.3 Oral commitments only bind RCHEMS.COM after they have been expressly confirmed in writing.

7.4 Offers from RCHEMS.COM do not automatically apply to repeat orders.

7.5 RCHEMS.COM cannot be held to its offer if the customer should have understood that the offer, or part thereof, contained an obvious mistake or typo.

7.6 Additions, changes and/or further agreements are only effective if agreed in writing.

Agreement

8.1 An agreement between RCHEMS.COM and a customer is concluded after an order has been assessed for feasibility by RCHEMS.COM .

8.2 RCHEMS.COM reserves the right not to accept orders or assignments without giving reasons or to only accept them under certain conditions.

If it is made known to RCHEMS.COM in any way that the customer does not respect or comply with the safety regulations of the goods offered on the site, RCHEMS.COM is forced to block the customer's account and cancel further transactions in the future. point or refund.

Images and specifications

9.1 All images; photos, drawings, texts, etc.; data regarding weights, dimensions, colors, images of labels, etc. on the RCHEMS.COM are only approximate, are indicative and cannot give rise to compensation or termination of the agreement. These are also protected by copyright. Copying these is not permitted.

Force majeure

10.1 RCHEMS.COM is not liable if and insofar as its obligations cannot be fulfilled as a result of force majeure.

10.2 Force majeure means any external cause, as well as any circumstance that should not reasonably be at its risk. Delays or failure to perform by our suppliers, disruptions to the Internet, disruptions to electricity, disruptions to e-mail traffic and disruptions or changes to technology supplied by third parties, transport difficulties, strikes, government measures, supply delays, negligence of suppliers and/or or manufacturers of RCHEMS.COM as well as auxiliary persons, illness of personnel, defects in auxiliary or transport equipment expressly count as force majeure.

10.3 In the event of force majeure, RCHEMS.COM reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be changed in such a way that execution remains possible. Under no circumstances is RCHEMS.COM obliged to pay any fine or compensation.

10.4 If RCHEMS.COM has already partially fulfilled its obligations when the force majeure occurs, or can only partially fulfill its obligations, it is entitled to invoice separately for the part already delivered or the deliverable part and the customer is obliged to pay this invoice as it was a separate contract. However, this does not apply if the part already delivered or deliverable has no independent value.

Liability

11.1 RCHEMS.COM is not liable for damage to objects caused by incorrect use of the products. Before use, read the instructions on the packaging and/or consult our website.

Retention of title

12.1 Ownership of all goods sold and delivered by RCHEMS.COM to the customer remains with RCHEMS.COM RCHEMS.COM 's claims under the agreement or previous or later similar agreements, as long as the customer has performed the or work still to be performed under this or similar agreements and as long as the customer RCHEMS.COM due to failure to comply with such obligations, including claims regarding fines, interest and costs, all this as referred to in Article 3:92 of the Dutch Civil Code.

12.2 The goods delivered by RCHEMS.COM that are subject to retention of title may only be resold in the context of normal business operations and may never be used as a means of payment.

12.3 The customer is not entitled to pledge or encumber in any other way the items falling under the retention of title.

12.4 The customer now gives unconditional and irrevocable permission to RCHEMS.COM or a third party to be appointed by RCHEMS.COM , in all cases in which RCHEMS.COM wishes to exercise its ownership rights, to enter all those places where its property will be located. and take those things there with you.

12.5 If third parties seize the goods delivered under retention of title or wish to establish or enforce rights thereon, the customer is obliged to inform RCHEMS.COM of this as soon as can reasonably be expected.

Applicable law/competent court

13.1 Dutch law applies to all agreements.

13.2 Disputes arising from an agreement between RCHEMS.COM and the buyer, which cannot be resolved by mutual agreement, will be dealt with by the competent court within the district of Rotterdam, unless RCHEMS.COM prefers to submit the difference to the competent court. of the buyer's place of residence, and with the exception of those disputes that fall within the jurisdiction of the subdistrict court.

Even though we do our utmost to offer good products for a fair price and provide you with excellent service, it is always possible that you have a complaint about our service.

We would therefore like to ask you that if you have a complaint, please let us know via our contact form . We assume that every complaint is a reason to improve our service and can therefore be resolved.

From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

We hope to serve you with satisfaction.